Privacy Policy

This Privacy Policy describes how pysolvr LLC, a Wyoming limited liability company (“we”, “us”, or “our”) collects, uses, and protects your information when you use LLM Prover (“the Service”).

1. Information We Collect

When you use the Service, we collect:

Account information: Email address provided during signup.
Usage data: API call counts, timestamps, and tier usage for billing purposes.
Payment information: Processed securely by Stripe. We do not store card details.
Prompts and outputs: The prompts you submit and the model responses generated are stored to power your result history, benchmark drift analysis, and evaluation records. Retention by tier: Starter 90 days, Pro and Pro+ 365 days, Enterprise unlimited. You can delete individual records from the History view at any time.
Uploaded files: Documents you upload for RAG context or compliance stores are stored in private, access-controlled storage scoped to your account.

2. How We Use Your Information

To provide and maintain the Service.
To process payments and manage your subscription.
To send transactional emails (billing notifications, anomaly alerts if configured).
To monitor usage for rate limiting and abuse prevention.
To power result history, benchmark tracking, and drift analysis.

3. Data Storage

Your data is stored in AWS (us-east-1, Northern Virginia).
API keys are hashed before storage – we cannot retrieve your original key.
BYOE endpoint credentials are encrypted at rest and never returned in API responses after initial registration.
Usage records are retained for billing reconciliation.

We do not sell, rent, or share your personal information with third parties, except:

Stripe: For payment processing.
AWS: As our infrastructure provider.
LLM providers: When you run a comparison, evaluation, or benchmark, your prompts and any context you provide are sent to the LLM providers you select. We do not control how providers handle inference data. See our Terms of Service for full detail.
Legal requirements: If required by law or to protect our rights.

Your prompts and outputs are never used to train any model.

5. Cookies

No third-party tracking cookies are used.

6. Your Rights

You may:

Request a copy of your data.
Request deletion of your account and associated data.
Delete individual result records from the History view at any time.

To make a data request, contact us.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), hashed credentials, encrypted BYOE credentials, private S3 storage with no public access, and least-privilege access controls. See our Security page for detail.

8. Changes to This Policy

We may update this policy from time to time. We will endeavour to notify you of material changes.

9. Contact

For privacy-related questions, contact us.